vaji 999's Privacy Policy

What Information We Collect

When opening an account on the vaji 999 platform and while using our services, we collect various types of information. This collection is essential to maintaining service quality and keeping each user's account secure.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password chosen by the user (stored in encrypted form)
• National ID card or other identity document details, if requested for identity verification

1.2 Transaction Information

When making deposits and withdrawals, we record payment-related information. This includes the name of the payment method used (such as bKash, Nagad, Rocket), the transaction amount and time, and the transaction reference number. We do not store complete account numbers.

1.3 Usage and Technical Information

Information collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• Log of which games or sections were used
• Source information showing where you came from before visiting our site

Purpose of Data Use

Collected information is used only for specific purposes. vaji 999 never uses your information unnecessarily or sells it to others.

2.1 Primary Use

• Creating and managing accounts
• Processing deposits, withdrawals, and bonuses
• Enabling the customer service team to answer your questions accurately
• Adding approved promotions and rewards to accounts

2.2 Security and Fraud Prevention

Our system analyses information to ensure the security of every account and to detect any fraudulent activity. If unusual activity is noticed on an account, we notify the user immediately.

2.3 Service Improvement

By analysing usage patterns, we work to improve our platform. This includes game selection, the payment experience, and the quality of customer support. To learn more about our platform, visit our About Us page.

2.4 Communication and Notifications

We contact you about important matters relating to your account, such as transaction confirmations, password change requests, or security alerts. Marketing communications are only sent when you have given your consent.

Data Storage and Security

The security of your information is our top priority. vaji 999 uses industry-standard technology to keep every user's data secure.

3.1 Encryption Technology

Our platform uses SSL encryption, which keeps all information transmitted between your browser and our servers secure. Sensitive information, especially payment-related data, is protected by an additional layer of encryption.

3.2 Data Retention Period

We retain necessary information for as long as your account is active and for a defined period after that. Transaction records are kept for the period required under applicable financial regulations. Information that is no longer needed is securely deleted.

3.3 Server Security

Our server infrastructure is housed in secure data centres where unauthorised access is strictly controlled. Regular security audits are conducted and any identified vulnerabilities are resolved promptly.

Account Security

Data protection is not our responsibility alone — it is a joint effort between us and you. We use advanced technology, but it is also important that you take certain precautions on your end.

7.1 Our Security Measures

• Automated system to detect suspicious login attempts
• OTP verification when logging in from a new device
• Automatic logout after a period of continuous inactivity
• Provision to temporarily suspend an account in cases of suspicious activity

7.2 What You Should Do

• Use a strong password and change it regularly
• Do not share your login details with anyone
• Always log out after using a public or shared device
• If you notice any unusual activity on your account, inform us immediately

7.3 Phishing Warning

vaji 999 will never ask for your password or full payment details directly via email or SMS. If you receive such a request, it is definitely fraudulent — contact us immediately.

Protection of Minors

vaji 999 strictly prohibits registration or use of its services by anyone under the age of 21. Our platform is exclusively for adults (21+).

8.1 Age Verification

Providing a date of birth at the time of registration is mandatory. Through our security verification process, we ensure that no minor can use our services. If any account is suspected of belonging to a minor, it is suspended immediately.

8.2 Information of Minors

We do not intentionally collect the personal information of anyone under the age of 21. If we find that a minor has registered — whether accidentally or through deception — all information on that account will be securely deleted. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

We may update this Privacy Policy from time to time to keep up with changes in technology, legal requirements, or our services.

9.1 Notice of Changes

For significant changes, we will send a notification to your registered email address and clearly announce it on the site. For minor changes, the date on this page will be updated.

9.2 Continued Use After Changes

If you continue to use the platform after a policy change, it will be considered that you have accepted the revised policy. If you have any objection to a change, please contact our customer support team.

9.3 Previous Versions

If you need to view an older version of the Privacy Policy, please contact our customer support team — we will be happy to assist you.

Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our customer support team is available 7 days a week, 24 hours a day, in both Bengali and English.

For general questions about our services or this policy, you can also visit the FAQ section, where answers to the most frequently asked questions are listed.